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 RMA Policy
  Freight Damages:
 
All shipments are FOB Destination. If you receive a package that has visible damage or has damaged contents after opening, contact online@Autosparepartsusa.com by using our toll free number: 1-510-400-8261 or send us an email at online@Autosparepartsusa.com . A online@Autosparepartsusa.com Specialist will provide return instructions for your damaged product. Upon return receipt, the equipment will be inspected and disposition of replacement items will be determined.
  Discrepancies:
 
You have seven (7) days from receipt of product to notify us of any discrepancies.
 
  Return of Faulty /defective Goods:
 
Goods that are faulty can be returned or exchanged with online@Autosparepartsusa.com, within 14 days. online@Autosparepartsusa.com will pay for the cost of returning the goods back to online@Autosparepartsusa.com. All products, unless noted otherwise, are sold with the full warranty of the manufacturer. The warranty period and service varies from manufacturer to manufacturer. For more information regarding the manufacturers' warranty please email us with the part number at online@Autosparepartsusa.com.
 
  Return of Non-Faulty Goods:
 
Goods that are not faulty can be returned within 14 days of receipt. To exchange products, the goods must be returned in their original unopened packaging. Goods that have been opened or goods sold on a "no return basis" items cannot be returned, unless faulty. Special order items and custom made items can not be returned or exchanged. The following provisions apply in respect of the return of non-faulty Products. No Fault Product “No Fault Product'” is a Product returned by the Customer where the return is not due to the fault of online@Autosparepartsusa.com or any fault with the Product. No fault products returns over $100 in value will attract a 15% restocking fee. Return of Software Unopened or defective software can be returned for replacement. However non-defective opened software will not be accepted under any circumstances. "NO RETURN BASIS" The term "No Return Basis" means that a returned product will not be accepted by online@Autosparepartsusa.com unless the product is faulty within the warranties imposed by statute and which cannot be excluded by agreement
 
  DOAs:
 
Products found to be defective out-of-the-box or "dead on arrival" may be returned for replacement within fourteen (14) days of the invoice.
 
  Return Procedures:
 
 For all returns to online@Autosparepartsusa.com, you must first obtain an RMA (Return Merchandize Authorization) Number prior to shipping the product to online@Autosparepartsusa.com. To obtain an RMA Number, please contact the online@Autosparepartsusa.com at 1-510-400-8261 or send an email at online@Autosparepartsusa.com . Once approved, an RMA Number will be issued to you within 24 business hours. Please have your original purchase order number, serial number, the defective product, and a detailed description of the problem when calling for an RMA Number.
 
  Refund:
 
You will be notified via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 days of our receiving your return. It is imperative to note that online@Autosparepartsusa.com will only refund the actual cost of the product and not the related Shipping & Handling charges except in the case of a defective / faulty product.
 
  Contacting Us
 
If you have any questions about the RMA Policy, please give us a call at 1-510-400-8261 or use the Contact Us section on the website. We welcome your questions and suggestions about the RMA policy.
 
   
   
 
 
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